9 Best Ooma Alternatives & Competitors in 2024

You might look for the best Ooma alternatives and competitors, as the VOIP service has a high initial hardware cost and is not affordable for small businesses. Its interface with ring groups, intercom, and call parking can get a little overwhelming for newcomers.

Your team needs software that improves your customer service by allowing you to manage your calls, routing them, and getting access to insightful analytics. The competitors mentioned in our review have unique and important features that set them apart from others.

Why Look For an Alternative to Ooma?

Even though Ooma is one of the leading VoIP solutions, there are a few reasons why you might look for alternatives to Ooma.

• Has substantial upfront and recurring costs.
• Does not offer a free basic plan.
• Extremely limited third-party integrations.
• Does not offer advanced call analytics.
• International calling can be slightly expensive.
• Increased complaints of dropped calls and downtime.
• Does not offer transparent security practices.

Best Ooma Alternatives

Here are the best Ooma alternatives and competitors you should try out for your business.

• RingCentral
• Grasshopper
• Nextiva
• 8×8
• Vonage
• RingBlaze
• Vonage
• MagicJack
• Google Voice
• Phone.com

1. RingCentral

Best Ooma Alternative with Insightful Analytics

RingCentral offers a complete system with business phone features for video and messaging features.

Best Features

• Advanced Call Management: This VoIP service allows authorized users or project managers to listen to your employee's customer service calls. This helps you monitor the conversation and enhance their productivity. You can also use this feature to offer live coaching whenever necessary. If you feel your employee isn't doing justice to your customer, you can also take over the call.
• Team Messaging: Easily turn your app into a complete digital workspace with the help of team messaging. Building a team chat group allows your team to easily communicate, bookmark important notes, and create personal folders. You can easily move into a conference huddle to discuss last-minute status updates.
• Video Meetings: RingCentral lets you host large HD video meetings, allowing you to add up to 200 participants on the call. The platform also gives you a hand raise feature through which your team can politely interject the conversation. You also get access to a webinar feature.
• Business Phone System: Through this cloud telephone system, you can easily access HD video calling features on your smartphone, tablet, or laptop. The platform gives you access to international calling in over 100 countries. With the call presence feature, your team members can set their status and let others know if they are busy.
• Webinar: Easily set up and run webinars right from your RingCentral application. You can invite up to 10,000 participants and 100 panelists to your webinar. The platform also lets you view engagement, quality, and performance analytics through the webinar.

Pros

• Can easily screen robocalls.
• Cloud-based phone service without any hardware costs.
• Excellent call switching between devices.

Cons

• Lacks a scalable system.
• Complicated 3-way calling feature.
• The call quality isn't the greatest.

Pricing

RingCentral has four plans – Essentials, Standard, Premium, and Ultimate. The plans are charged on a per-user per month basis.

With RingCentral, you get free 15-day trial access, where you can access unlimited calling within the US or Canada, send unlimited faxes, and access insightful reports.

2. Grasshopper

Top Ooma Competitor for Business Texting

Grasshopper offers a business phone number packed with a comprehensive virtual phone system. 

Best Features

• Call Forwarding: Use Grasshopper and forward your business calls anywhere. This feature can redirect incoming calls to any other phone number or service. This ensures that all your customer calls are answered without any delay. You can also appear local to your customers by getting a number with a local area code and forwarding it to your business phone.
• WiFi Calling: Grasshopper is a professional VoIP calling service for small businesses. The app uses the internet protocol to make calls instead of your cellular network. WiFi calling ensures you are always accessible to your clients and never miss an important call or text. It also gives you access to international calling features.
• Virtual Receptionist: This alternative to Ooma helps you look more professional with virtual reception services. You can either use a live virtual assistant or have an auto-attendant answer your calls. These services are fully customizable, and you can change your call forwarding rules, extensions, or greetings any time you want. This makes the platform better than Ooma.
• Voicemail Transcription: Save time and stay connected with your clients using the voicemail-to-text transcription service. Browsing your emails helps you make your decisions faster. With the help of voicemail transcription, you can get important messages easily when you can't take a call.
• Instant Response: Automatically respond to your new callers and increase your chances of winning more business, even when you're busy. This eliminates your risk of losing valuable customers to your competitors.

Pros

• Offers inbound and outbound messaging options,
• Faxes are forwarded via PDF in emails.
• Access phone lines from any location.

Cons

• Initial setup can be cumbersome.
• Medium learning curve.
• Voicemail transcription isn't accurate.

Pricing

Grasshopper has three pricing plans – Solo, Partner, and Small Business. The plans are charged on a per month basis.

Grasshopper offers a free 7-day trial to its users, where you can send virtual fax, send an instant response, and handle calls simultaneously. 

3. Nextiva

Leading Ooma Alternative for Smart Automation

Nextiva helps you run your small business efficiently by connecting your phone system with AI and business apps.

Best Features

• Contact Center: Empower your team members, build customer loyalty, and grow your business with Nextiva's content center. You can strike the right balance between inbound and outbound calling and deliver personalized service to your customers. The Intelligent Virtual Agents also help you solve problems quickly.
• Insightful Analytics: Make better business decisions for your business by viewing, analyzing, and acting on analytics, unlike Ooma. With the call reporting option, you can get a real-time overview of activities going across your organization. You can also use customized wallboards and broadcast information to identify and resolve issues faster.
• Conference Calling: Nextiva offers VoIP software that powers all businesses, offering unified communications with VoIP, videos, and chats. You can also access audio sharing, messaging, and screen share features. However, you get access to limited features for international calling. Additionally, the team members can record calls for performance reviews.
• Sales Tools: Compared to Ooma, you can easily track your deals, make calls, and send personalized emails to your customers to boost sales and drive revenue. Nextiva allows you to track and manage your entire sales process visually. Your team can assist each other quickly and track leads together. Sales tools make Nextiva one of the top Ooma alternatives.
• Call Pop: Know your customers before picking up their phone with the call pop feature. This will help improve your conversations and let you offer personalized sales and service. You can instantly know if the customer has a huge valuable account and adjust your calling tactics to suit the needs. Call Pop makes Nextiva one of the leading Ooma competitors.

Pros

• Offers intuitive and easy-to-use software.
• Offers a feature-rich phone service.
• Easily personalize your multi-level auto attendant.

Cons

• Lacks a customizable call log report.
• Lacks a personalized user interface.
• Unresponsive customer support team.

Pricing

Nextiva has three plans to choose from – Essential, Professional, and Enterprise. The plans are charged on a per-user per month basis.

With Nextiva, you get access to a free 7-day trial, where you can access unlimited calling, send internet faxes, and give you access to toll-free calls.

4. 8×8

Best Ooma Competitor for Accessing Cross-Platform Insights

8×8 enhances your employee's experience, which empowers them to elevate their customer experience.

Best Features

• Reliable Global Communications: 8×8 offers a reliable platform with a single point of accountability. The platform also offers 99.99% platform-wide uptime, ensuring that your customers can reach you anytime. This Ooma competitor offers single governance, security, and data privacy model.
• Multi-Level Auto Attendant: Use intelligent tools and advanced call-routing capabilities and shorten the time your client requires to get their queries resolved. You can also personalize your customer's experience with the help of self-service options. Auto Attendant makes 8×8 one of the best Ooma office alternatives.
• Call Parking: Use call waiting and parking to respond to your customers quickly. Like Ooma, you can hold your current call in a virtual parking area and allow other members to answer it. This makes it easier for receptionists to transfer a call to anyone in the department with the help of the call parking feature.
• Speech Analytics: Improve your team's performance and optimize your customer's experience by capturing insights into your data. You can also offer your agents targeted feedback and examples of how they can improve. You can drive better experiences and close unresolved queries by analyzing the customer data.
• Video Conferencing: 8×8 offers your business a secure and reliable video conferencing solution. You can start the conference on any device and add up to 500 participants on the call. The participants can customize the meetings by blurring their background or choosing an image as a virtual background.

Pros

• Quickly receive and make calls via computer.
• Easy to use and navigate.
• Move calls to another line if they are unanswered.

Cons

• Cumbersome video conferencing features.
• Complex and confusing admin view.
• Lacks an option for bilingual greetings.

Pricing

8×8 has three plans – Express, X2, and X4. The plans are charged on a per-user per month basis.

8×8 offers a free 30-day trial where you can make an intelligent call transfer, dial endless calls to US and Canada, and apply for a toll-free number.

5. Vonage

Top Ooma Competitor for SIP Trunking

Vonage is a UCaaS platform with advanced features for team collaboration.

Best Features

• Interactive Broadcast: Use Vonage's video API to build real interactivity into your events. The platform supports up to 15,000 participants, allowing them to interact in real-time. Your audience can even interact with the presenters on stage. With this Ooma alternative, you can stream directly onto social media platforms like Facebook and Instagram.
• In-App Calling: Connect your customers to your brand seamlessly with in-app calling. You can also use call recording and smart analytics to analyze your customers' perception of your business. It lets you quickly add contact centers and remote agents in any region of the country.
• AI Virtual Assistant: Add intelligence to any conversation and improve customer engagement with this conversational AI tool. The smart assistant ensures high volumes of inbound calls are addressed during peak hours or seasonal periods. The AI supports your team and lets your customers get fast, personalized responses. Virtual assistant makes Vonage one of the leading Ooma office alternatives.
• Business Inbox: Enable your team members to address the customer needs faster with SMS, MMS, or Facebook messenger. Communicating with them on their preferred channel helps you accelerate your customer engagement. You can offer a personalized experience to your customers by assigning the inbox to dedicated teams.
• Hardware Support: Vonage allows the users to use their VoIP services per their needs. You also have the option to purchase popular hardware sets from their platform, like Yealink, for a minimal added cost.

Pros

• Offers an interactive mobile application.
• Seamless mobile to desktop transitions.
• Flexible and easily scalable.

Cons

• Requires a strong and stable internet connection.
• Lacks sufficient training materials.
• Lacks an interactive web interface.

Pricing

Vonage offers three plans to choose from – Mobile, Premium, and Advanced. The plans are charged on a per line per month basis.

With Vonage, you get access to a 30-day money-back guarantee, with advanced features like a business inbox or an AI virtual assistant.

6. RingBlaze

Leading Ooma Competitor for Unlimited Calling

Ringblaze offers a reinvented telephone system for teams and customers that takes care of everything your business needs.

Best Features

• Real-Time Customer Interaction: Unlike Ooma, RingBlaze lets you reach out to potential customers as they browse your website. This offers you a chance to convert your casual visitors into leads. The platform also gives you access to engaging tools that assist your customers during their shopping journey.
• Call Collaboration: This Ooma competitor empowers your team and changes how you operate your business with shared dashboards. These dashboards allow you to make interactive and dynamic conversations. All the voice calls made through the platform have a leader with defined responsibilities. You can also host video conferences on RingBlaze.
• Shared Call Inbox: Maintain clear visibility of your call activity across your entire team with a shared call inbox. This allows you to create a team-wide to-do list and archive tasks on the board as you complete them. A shared inbox makes RingBlaze the top alternative to Ooma.
• Customized Voicemail Greeting: Just like Ooma, RingBlaze lets you answer every call professionally with automated greetings, which you can customize per your needs. These greetings would play automatically each time a customer calls your business number. Customized voicemail greetings make RingBlaze one of the top competitors of Ooma.
• Auto Attendant: Use this virtual telephone system and easily answer all incoming calls with an attendant's help. You can create personalized greetings that play on calls and even route calls per your prescribed program. Auto attendants offer a better customer experience and reduce the time it takes to speak to the right person.

Pros

• Interactive and easy-to-use interface.
• Offers advanced integrations, including a web widget for local or international calling.
• Access custom phone numbers.

Cons

• Lacks an interactive mobile application.
• Updation and development of the platform are slightly slower.
• Lacks a pre-recorded auto-calling feature.

Pricing

RingBlaze offers a single paid plan to its users. The plan is charged on a per-user per month basis.

With RingBlaze, you get access to a free 7-day trial, through which you can apply for toll-free numbers, make unlimited calls in the US and Canada, and access call recording and video conferencing features.

7. MagicJack

Best Ooma Alternative with 3-Way Calling

MagicJack is a robust, easy-to-use telephone system that helps you focus on your customers and scale your business.

Best Features

• Call Queue: A call queue is useful if your business has a large inbound call volume and expects several calls to a direct number. Like Ooma, MagicJack also helps you manage your calls in an efficient and organized manner. This virtual phone system manages your calls in an efficient and organized manner. The incoming calls are divided between members.
• Auto Attendant: Like Ooma, this cost-effective voice menu system allows your customers to reach different departments in your company. Both Ooma and MagicJack act like virtual attendants for your organization. With auto attendant, you can greet your callers with a pre-recorded message and offer them a dial-by-name directory.
• 3-Way Calling: With MagicJack, you can easily talk to two people simultaneously. One can do this by simply dialing the person while on a call. You will also have the opportunity to talk to the person privately before you add them to the conference call. You can merge the call with a single click. This makes the platform better than Ooma.
• Toll-Free Numbers: MagicJack gives you access to toll-free numbers, so your customers can easily contact you without spending on their phone bills. The number also adds a lot of credibility to your business and makes it look professional to your customers. Additionally, MagicJack lets you make unlimited calls to the USA and Canada.
• Voicemail: Voicemail is a brilliant option to make it easier for your customers to register issues or inquiries when you aren't online. It records and saves your customer's audio message. The voicemail access facility is provided for all your extensions. When you have an unread voicemail, your message indicator will blink. Also, the system notifies you via email whenever you receive a voicemail.

Pros

• Easily install and set up the phone service.
• Affordable monthly plans.
• Advanced features for call screening.

Cons

• Requires a strong and stable internet connection.
• International calls may face frequent call dropping.
• Unresponsive customer support team.

Pricing

MagicJack gives you access to a single paid plan and is charged on a monthly basis. You may have to pay extra depending upon the number of lines you need for your business.

MagicJack lets you download their mobile application for free, where you can make unlimited calls.

8. Google Voice

Top Ooma Competitor for Porting Your Number

Google Voice offers easy-to-use business phone features for your company, through which you can stay connected and save money and time.

Best Features

• Voice Record: You no longer have to download separate applications for call recording or to download your calls. Easily record customer calls and access them on your profile using Google Voice. Once you have configured this setting, you can press 4 while on a call to start the call recording. The call recording is saved on your profile in MP3 format.
• Voicemail Transcription: With Google's voicemail feature, your customers can leave you audio messages when you are not available. The advanced speech recognition technology can transcribe these voicemails into readable texts stored on your Google Voice account. You will be notified through email with the audio and text attached to the message.
• Block Spam Calls: This Ooma competitor lets you screen your voice calls so your team members do not waste their time on spam calls. The platform also automatically blocks texts or calls from phone numbers that have already been verified as spam by Google. This makes Google Voice one of the best Ooma office alternatives.
• Number Porting: Easily bring your old business number to Google Voice by simply porting it. Once you port your number to this platform, you can seamlessly use all of Google Voice's robust features for free. After you have ported your number, you can select the devices you want to receive calls. The platform also gives you access to unlimited calling.
• Data Reporting: With Google Voice, you can access reports on usage and real-time activity. These reports help you monitor the call activity and analyze the direction your business is moving. The voice audit log created by Google contains detailed information, including destination and event name. Google Voice is perfect for you if you’re already a part of Google Workspace.

Pros

• Easily switch devices during a phone call.
• Interactive user interface with a minimal learning curve.
• Access your voicemails through browser or email.

Cons

• Cannot make direct emergency calls.
• Does not offer one-to-one customer service.
• Limited local phone numbers are available.

Pricing

Google Voice is a part of Google Workspace and offers three plans – Starter, Standard, and Premium. The plans are charged on a per-user per month basis.

With Google Voice, you get access to a free 30-day trial, where you can host video conferencing, access international calling and integrate your tool with Google apps, including Meet.

9. Phone.com

Leading Ooma Alternative with a Live Receptionist

Phone.com is a true communication platform that supports mobile devices, softphones, and physical phones.

Best Features

• Call Handling: Phone.com gives you access to advanced phone systems, which is perfect for your business. You can route every incoming call to a single or different destination through the call handling option. This can be set based on the day, time, or the caller ID of the call received. You can also ask your callers to enter the name of the person they're seeking, and the calls can be routed to their extension.
• Business Phone Number: Make your company stand out and look more professional by choosing from the millions of phone numbers available. Whether you want to create a hyper-local business or need a country-wide presence, Phone.com has got you covered. The platform also gives you access to toll-free phone numbers, which improves your company's credibility. This makes the platform better than Ooma.
• Live Receptionist: Compared to Ooma, Phone.com adds flexibility, versatility, and availability to your company by accessing the live answering service. Phone.com gives you access to a US-based professional receptionist who can answer your calls and guide your users to their requested department. Apart from routing calls, your live receptionist can also schedule meetings and add them to your calendar.
• Call Analytics: Unlike Ooma, you can view an account-wide snapshot of all your caller data with Phone.com. This helps you analyze your team's performance and allows you to analyze the calls based on their direction and duration. You can break down your outgoing or incoming calls by number and view the information visually through graphs.
• Video Meetings: Collaborate seamlessly with your team members with the help of video conferencing solutions. The browser-based meetings ensure you can meet instantly without any complicated setup. You can effectively connect to your remote team members with the document and screen sharing options.

Pros

• Offers a flexible softphone solution.
• Easily port your existing business number for free.
• Lets you add up to 250 participants on a conference call.

Cons

• Limited app integration options.
• Screen sharing is only available when you are using your computer.
• Lacks a visual call routing dashboard while programming.

Pricing

Phone.com gives you access to three pricing plans – Basic, Plus, and Pro. The plans are charged on a per-user per month basis.

Phone.com offers you a 30-day money-back guarantee, where you can use all the additional features of the plan, including international calling, live receptionist, and call transfer features. If unsatisfied with the service, you can get a 100% refund.

Ooma Competitors FAQ

Which Business Phone System is Better Than Ooma?

The best VoIP business phone service, better than Ooma, would depend upon your strategic goals, your employees' skill set, and your business requirements.

• If you want an Ooma alternative with advanced call management, RingCentral or Phone.com might be a good option.
• If you're looking for VoIP providers with an analytics feature, you can try Grasshopper or 8×8.
• When looking for an Ooma competitor with HD video conferencing, Nextiva or Vonage might be better.

Before you decide on a virtual telephone system for your team, you can read our guide on VoIP phone systems to help you pick the right software for your business.

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