Our content is reader-supported, which means that if you click on some of our links that we may earn a commission.     X

10 Best Ooma Alternatives for Business VoiP Phone Service (2021)


Check out Ooma alternatives and top competitors to reduce your telephone costs using cheaper and more powerful business phone services.

Ooma alternatives

In 2021, the global VoIP market revenue will reach $140 billion.

Wondering why?

Voice over Internet Protocol (VoIP) offers a more convenient and affordable communication service than other traditional telephone services.

So, if you were looking for a VoIP service provider, chances are you ran across Ooma.

Ooma has been in the VoIP industry since 2004, providing PureVoice technology and crystal-clear call quality.

As one of the pioneers of the VoIP industry, they keep experiencing a year-over-year revenue increase.

In the third quarter of 2020, Ooma's subscription and services revenue increased to $36.5 million

But does that make it the best VoIP solution for your business?

It is important that you choose the right VoIP software that satisfies all your business needs.

There are several Ooma competitors and alternatives available, and there is a chance that one of them might be a better fit for your business.

In this article, I show and review the best Ooma alternatives available for every kind of business and their unique differences with Ooma.

Let's get started.

Why Ooma Alternatives?

Nowadays, phone calls are the most popular communication channel used by customers and so finding the best VoIP service provider for your business phone system is paramount.

Most popular channels customers use

Even though Ooma offers superior call quality, it may not be the ideal VoIP service provider for your business.

There are still numerous Ooma alternatives you should consider and here’s why.

1. Excellent Customer Service

When people have issues with their business phone system, they want to get it solved as soon as possible so as not to miss out on any important calls.

However, despite the exceptional call quality and easy setup it offers, this is one area that Ooma has not entirely figured out.

Over the years, Ooma has received substantial criticism about its customer support service from numerous users, and even though it offers free phone support, there's still a lot that this service is lacking.

Basically, Ooma outsources its customer support services, and these foreign representatives most times have trouble solving caller issues in a timely fashion.

Compared to the stellar customer support service provided by some Ooma competitors, Ooma fails to impress.

2. No Extra Charges

Ooma’s most significant benefit is the free basic service it offers. 

However, while it is true that you’ll not pay any monthly fee when using its essential services, it doesn’t mean that you won’t pay anything at all.

Due to telephone industry regulations, there are still taxes and fees involved in running a business phone system.

Taxes and fees usually range from 911 service fee, and regulatory compliance fee to local interconnect recovery fee and local or state taxes. 

The total amount of these fees will also depend on your location.

3. Availability of More Features in Basic Plan

Ooma’s basic plan available at no cost has a fine selection of features, especially considering the price.

The features include call waiting, caller ID, an answering machine, online call logs and voicemail, and number porting.

But that’s just about it.

If you want to join your team member’s call silently and make a three-way conference call, add a second phone line, send fax online, set up do not disturb mode, or access the call-blocking service, you’ll have to purchase its pricing packages.

4. Seamless Wireless Connection

Most homes use Wi-Fi as their primary source of internet connection because of its convenience, ease of use, and affordability.

However, the Ooma hardware device (Ooma Telo) isn’t Wi-Fi ready!

If you want to use their Ooma Telo device as it is, you’ll have to set up a wired connection for it, but no one wants Ethernet cables all over their homes.

If you decide to use their Ooma Telo wirelessly, you’ll have to purchase an Ooma wireless adapter for $49.99, making your initial Ooma payment a bit more expensive.

Best Ooma Alternatives for Small Business Phone Systems

1. RingCentral

Most Functional Ooma Alternative Offering AI Integrations to Businesses and Enterprises.

RingCentral is the most Functional Ooma Alternative, Offering AI Integrations to Businesses and Enterprises

RingCentral is a cloud-based VoIP service provider offering business phone system services to virtually anyone. It uses numerous connectivity options and powerful analytics to ensure the best voice and video quality.

It offers communication services that cover essential functions such as voice calls, BYOD (Bring Your Own Device), mobile apps, calls handling, text, and even internet fax. It also offers a rich pool of team collaboration resources, including video conferencing functionality and the Glip team messaging functionality.

RingCentral allows you to integrate your business phone system with essential remote desktop software, document management software, and CRM tools such as Microsoft, Google, Dropbox, Desk, Zendesk, and Salesforce.

It is also a UCaaS (Unified Communication as a Software), making it flexible for usage as you can choose to use it as a communication system or as a contact center setup.

The RingCentral mobile app is another feature that makes RingCentral a reliable Ooma competitor because it gives both administrators and users easier and faster access to all of its services.

There is a multi-level IVR feature on RingCentral that allows the automated attendant to connect with users and allows the users to access the self-service options easily. You can also organize large conferences with the RingCentral webinar that can take up to 500 participants worldwide.

RingCentral provides in-depth insight in real-time with the advanced call management system and analytic. It adopts quality service reports, live reports, and meeting dashboards to enable faster performance and detailed data visualization.

You don't ever have to worry about losing your files on RingCentral as it offers a smooth migration from the system to the cloud, and you can be sure your files and data storage are always secured online.

Pricing

RingCentral Pricing Plan

RingCentral offers a 15-day free trial for a maximum of 5 users and has four pricing plans: Essentials, Standard, Premium, and Ultimate.

Also, you can decide to increase your business phone system functionality by including additional toll-free or local numbers, additional international toll-free numbers, different vanity numbers, and any other call features.

You’ll have to contact RingCentral's sales department to select your best option and request a quote.

Benefits

  • Simple-to-use interface.
  • Crystal clear video and audio quality.
  • Video and audio conferencing functionality.
  • Unlimited business SMS.
  • Virtual receptionist.
  • Call management functionalities including call forwarding, call monitoring, call flip, call screening, call deleting, RingOut, and call logs.
  • Send and receive business MMS.
  • Do Not Disturb mode.
  • Internet fax.
  • Automatic call recording.
  • Inbound caller ID name.
  • Seamless integrations with third-party software, including Google, Desk, Zendesk, and many others.
  • Intercom and paging functionalities.
  • Voicemail-to-email and visual voicemail functionalities.
  • New and Improved RingCentral mobile app feature for both administrators and users.
  • Multi-level IVR and call routing are available for easy deployment.
  • Phone numbers that allow toll-free, local, and international calls.
  • Standard PBXs functions with advanced features.

Why Choose RingCentral Over Ooma?

RingCentral is a suitable alternative to Ooma because it integrates with Zendesk, SugarCRM, ZohoCRM, Google suite, Box, Microsoft Office, Salesforce, Dropbox, Okta, and up to 53 of the leading business-critical tools and software.

Ooma, on the other hand, has a more confined list of software it integrates with. For instance, it doesn't quite offer instant access to Google and Microsoft, which are some of the most important productivity tools for the American workforce.

2. Grasshopper

Most Convenient Ooma Alternative Offering Maximum Scalability to Small-scale Entrepreneurs and On-the-go Workers.

Grasshopper is an Ooma Alternative Offering Maximum Scalability to Small scale Entrepreneurs

Grasshopper is a cloud-based VoIP service provider that toggles between various forms of communication so that you can stay informed and responsive no matter where you are and increase your workflow.

This Ooma competitor also has a unified communication system, Grasshopper Connect, that allows business owners to access and handle all their communication activities from one single mobile dashboard.

Grasshopper VoIP system uses virtual phone numbers, meaning it directs all your calls to a digital line. The digital line then forwards your calls to any device you choose.

You can use your existing phone numbers to receive calls even when you do not have your business phone number available at that time.

There’s a virtual voicemail feature that allows you to access the messages your customers left online or through your app and a web-based voicemail to email service that sends your voicemails as MP3 attachments directly to your email inbox.

It has a voicemail transcription feature that uses voice recognition to determine your voicemails and transfer them as text so that you can quickly attend to them in just a glance without taking the time to listen to them.

You can also integrate your business phone system with your Gmail or G Suite account to track your communications all from one place.

Grasshopper has an online portal available to every team member and offers a robust call handling functionality for your business phone system.

With this robust call handling functionality, every member of your team can easily access the portal, decide how they want calls forwarded to them, route calls however they like, and choose the number (up to 15 different numbers) they want calls sent in.

You can also decide to receive incoming calls, send the caller directly to voicemail or even choose to hear the caller's name and phone number to know if you want to speak with the customer right away.

Unfortunately, Grasshopper doesn't allow you to record a custom audio greeting for your Interactive Voice Response (IVR) system as you can only customize Grasshopper's IVR recordings from their professional voice studio to suit your business.

However, this is still a significant benefit for you because it portrays your business as a national organization and adds legitimacy and credibility to your business in your customers' eyes.

Pricing

Grasshopper offers a 7-day free trial with access to only 100 calling minutes and 100 text messages during the free trial period.

You'll also receive a 30-day money-back guarantee on all its pricing plans: Solo Plan, Partner Plan, and Small Business Plan.

Benefits

  • Easy set-up and a straightforward user interface.
  • Virtual business phone numbers.
  • Instant response text messaging.
  • Incoming call control.
  • Mobile and desktop apps.
  • Toll-free, vanity, and local numbers.
  • Auto-attendant.
  • Custom greetings.
  • Virtual fax.
  • Timeline view.
  • Call forwarding.
  • Standard voicemail and voicemail transcription.
  • Call reporting.
  • Voicemail and voicemail transcription.
  • Simultaneous call handling.
  • Robust customer support system via 24/7 phone support, email, numerous helpful resources, and user guides.

Why Choose Grasshopper Over Ooma?

Grasshopper is a better alternative to Ooma because it was designed to work with your existing landline or mobile numbers and doesn't need any desk phones, mobile devices, or other equipment to function.

Also, making business calls over your internet connection is free, and all you need to do is simply turn on the WiFi calling feature in the mobile app.

On the other hand, Ooma offers hardware analog phones, and you'll have to pay for the Telo device that connects your standard landline phone to your internet connection.

3. Nextiva

All-round Functional Ooma Alternative With Powerful Automation Functionalities for Large Businesses.

Nextiva is an Ooma Alternative With Powerful Automation Functionalities for Large Businesses

Nextiva is a cloud-based VoIP service provider with advanced communication features that enhances your business phone system and improves your workflow.

It is popular for its Hosted PBX system that uses cloud and equipment to provide everything your VoIP business phone system needs.

There are numerous features available on Nextiva, including its Nextiva intelligent automation that lets you customize automated welcome messages for your visitors and automatically provide real-time suggestions to your customers' complaints.

Nextiva offers you access to its robust set of AI-powered call management options, including voicemail, call logs, call notify, call recording and rating, call pulling, and call forwarding.

You can transfer calls from your mobile phones to other phones or even direct them to your desktop.

You can also forward calls and send preset SMS messages to all your employees.

Nextiva has an analytics feature that offers real-time call tracking with custom reports so that you can have all the comprehensive details and insight into your business phone system performance.

You can access its Nextiva Video functionality that allows you to share your screen and files with team members, conduct video and audio meetings, run live streams on YouTube, and host live webinars and workshops.

Nextiva offers unlimited business text messages via the Nextiva app, making it easy to manage your teams and employees on the go and increase your customers' experience.

You can also integrate your business phone system with various workflow and CRM software tools, including Outlook, Microsoft Teams, Salesforce, Zoho CRM, HubSpot, Zendesk, SugarCRM, Oracle, and ServiceNow.

Nextiva has a three-way calling feature that allows you to include an employee on a call without interrupting the call. If you want to include more than three callers, Nextiva has a free conference bridge feature that can support up to nine callers and a conference call service that can host more than nine callers.

Pricing

Nextiva Pricing Plan

Nextiva has four pricing plans and offers a 7-day free trial on its simplest plan, the Essential Plan.

The other plans include the Professional Plan, the Enterprise Plan, and the Ultimate Plan, and the price of each plan depends on your number of users.

Benefits

  • Unlimited calls to North America and Puerto Rico.
  • Keep your existing number with number porting.
  • Three-way calling feature.
  • Toll-free numbers.
  • Unlimited Virtual faxing and texting.
  • Advanced VoIP conferencing with call recording.
  • Call Analytics to track call data, view call session metrics, and check employees' performance.
  • Multi-User collaboration.
  • Do Not Disturb mode.
  • AI-powered call management features including call forwarding, call park, call pulling, call transfer, call notify, call queuing, call rating, anonymous call rejection, and call presence.
  • Shared call appearance feature.
  • Anywhere feature that improves communication for remote employees.
  • HD video and audio meetings with a one-click invite link.
  • High-definition voice quality.
  • HD music on hold.
  • Multi-level IVR functionality.
  • Voice and predictive dialer.
  • Voicemail-to-email notifications.
  • Automatic telemarketing management.
  • Professional customer support service via live chat, phone, email, and numerous helpful materials available on its website.

Why Choose Nextiva Over Ooma?

Nextiva is a preferable alternative to Ooma for businesses that receive so many calls and would love to meet up with their customers' demands on time.

You can always access its advanced call features, including the Call Pop feature that instantly shows your important caller's details on your screen and the Nextiva Video feature that allows you to run live streams on YouTube and host live webinars.

In contrast, Ooma is an effective VoIP service provider offering only essential call features.

4. 8×8

Top-rated Ooma Alternative With Powerful Remote Work Features for Every Business Level.

8x8 is The Top rated Ooma Alternative With Powerful Remote Work Features

8×8 is a cloud-based VoIP service provider that supports global communication channels and uses a distributed network of international coverage to help you connect to offices and organizations anywhere in the world.

Like some other Ooma competitors, 8×8 is also a Unified Communication-as-a-Service (UCaaS). It provides essential phone services for your business phone system and offers unified messaging tools so that you can organize all your communication streams in a single place.

8×8 has amazing call management features that enhance your business phone system performance, such as the virtual office call recording feature that allows you to record, play, rewind, and download calls received on your business phone system.

You can set your own forwarding rules based on your schedule with its call forwarding feature.

With its messaging feature, you can send public or private messages to your employees and make real-time announcements to your employee all at once with its paging feature.

8×8 has a mobile application that is compatible with any device, making it easier for you to keep up with your customers' demands and monitor your employees and team members on-the-go.

If you have remote workers in your team, 8×8 may be your perfect choice as it has numerous powerful features that support remote work.

It has a presence feature that allows managers and team leaders to monitor their members' work activities and progress and a quality report feature that gives you a detailed insight into your employees' call performance.

There's also the live monitoring feature that allows managers or team leaders to silently join a call to ensure that work-from-home employees are performing their jobs accurately.

8×8 offers seamless integration with project management software and other CRM tools, including Slack, HubSpot, Microsoft 365, Salesforce, Pipedrive, Zoho, Zendesk, Netsuite, and many more.

With its video conferencing feature that supports 100 participants at a time, you can share your screen, record meetings online, and save the recordings directly on the cloud.

Pricing

8x8 Pricing Plan

8×8 has three pricing plans: 8×8 Express, X2, and X4 and offers a 30-day free trial on its Express plan.

If you want a feature from another plan but do not want to pay for the plan entirely, 8×8 will allow you to mix and match all the features you need.

However, you will have to request a quote from their sales department to access this service.

Benefits

  • Easy, fast, and simple setup process.
  • Unlimited calling and text messages in the US & Canada.
  • Web conferencing.
  • Advanced call forwarding.
  • Do Not Disturb mode.
  • Call handling and management functionality, including call monitoring, call transfer, call parking, call scripting, call queues, call forward, call logging, call recording, call waiting, and caller ID blocking.
  • Automatic call distribution.
  • Role-based access control.
  • Click-to-call widget.
  • Comprehensive reports across all of your business phone system communications.
  • Internet faxing.
  • Three-way calling.
  • Voicemail and voicemail to email capabilities.
  • Auto-attendant.
  • Conference bridge.
  • Advanced call management.
  • Ring groups.
  • Visual voicemail.
  • Music on hold.
  • Excellent customer support via live chat, phone, video tutorials, knowledge base, and FAQs.

Why Choose 8×8 Over Ooma?

As an alternative to Ooma, 8×8 allows you to integrate your business phone system with multiple CRM software and tools, such as HubSpot, Zoho CRM, and Zendesk, to improve your workflow and increase your productivity.

Contrary to this, Ooma has limited integrations with productivity tools and will not offer you access to Google workspace or Microsoft office in its most basic plan.

5. RingBlaze

Most Versatile Ooma Alternative Offering Advanced Team Collaboration Feature that Supports Real-time Communication and Enhances Customers' Experience.

RingBlaze is the most Versatile Ooma Alternative Offering Advanced Team Collaboration Feature

Ringblaze is a VoIP business phone solution with exceptional call features and an optimized network system to link teams and enhance better sales and customer support collaboration.

This Ooma competitor offers you a series of advanced call collaboration features that allow interactive conversations between your team members or employees and customers in real-time.

Examples of these advanced features include a shared call inbox that allows every team member to answer calls live, record calls, forward calls to other team members, leave comments, handle customers' issues, and monitor each other's progress.

Ringblaze ensures that your team members do not forget to follow up on a customers' message or complaint. Its “assigned tab feature” helps you control calls and track resolutions by allowing your team members or employees to see their assigned calls, add notes after following up, and mark tickets as resolved.    

Employees and team members can also use the call owner feature, where a specific team member is responsible for handling a particular customer complaint. This prevents confusion and encourages accountability amongst team members.

Ringblaze offers an integrated reporting system that provides a comprehensive overview of your business phone system performance, which will help you monitor your business's growth trend and make data-driven decisions that will scale your business. 

It has a click-to-call widget that you easily embed on any webpage. This way, your website visitors can easily get in touch with your business without leaving the webpage.

There are also emails and real-time chat options for customers who prefer not to speak on the phone.

Your team members and employees can use the “customers tab feature” to see all the leads and monitor customers who have called using your call widget.

One of the advantages Ringblaze has over other Ooma competitors is its exceptional customer support services.

It provides customer support services via live chat, email, phone, one-on-one onboarding sessions, and a dedicated account manager who will satisfy your concerns and answer all your questions specifically.

New users also get a personalized demo, including a 20-minute video call with Ringblaze's skilled product experts.

Pricing

RingBlaze Pricing Plan

Ringblaze offers a 7-day free trial for new customers and one pricing plan beginning at $19 monthly.

As a new user who uses the personalized demo feature, Ringblaze will also offer you a 20% discount off your first payment if you subscribe within 24 hours of your demo.

Benefits

  • Simple setup with an easy user interface.
  • Free personalized demo.
  • Toll-free, local, and vanity phone numbers.
  • Multi-user collaboration.
  • Custom phone numbers.
  • Advanced team collaboration tool including shared call inbox, shared contacts, and assigned tab.
  • Ring on speakers.
  • Click-to-call widget.
  • Employee directory.
  • Web conferencing.
  • Multi-level voice recognition.
  • Call handling and management features such as call recording, call mute, call forwarding, call logging, call routing, call parking, and call transfer.
  • Virtual extensions.
  • Advanced call reports, analysis, and monitoring functionality to give you a comprehensive overview of your business phone system.
  • You can import your customer's list easily.
  • Comprehensive Ringblaze support and guided set up for new users.

Why Choose Ringblaze Over Ooma?

As an alternative to Ooma, Ringblaze provides you with numerous team collaboration features that will increase your employees productivity.

Your employees and team members can use its advanced shared dashboard to receive calls, forward calls, record calls, leave comments, and monitor each other's progress with a customer.

In contrast, Ooma doesn't provide a shared dashboard that offers advanced team collaboration features like Ringblaze.

6. Vonage

Most Popular Ooma Alternative Offering Advanced Back-end Integrations to Residents and Business Owners.

Vonage is the most Popular Ooma Alternative Offering Advanced Back end Integrations to Residents and Business Owners

Vonage is a cloud-based VoIP service provider that supports programmable messaging and allows for the building of omnichannel conversations that transforms your customers' experience with voice, SMS, team messaging, fax, and other modes of communication.

This Ooma competitor is also a popular Unified Communication-as-a-Service provider (UCaaS) to every business level and size.

It has an easy-to-set-up user interface. You can also transfer calls from your mobile phones directly to your desktop, or vice versa.

There are two options you can choose from when using Vonage: Vonage Business, which is available for small businesses and offers flexible communication for employees across the channel, and Vonage for home VoIP service, which is most suitable for residents and home users.

Vonage's most fascinating offer is in its versatile call center services. It gives you access to create a robust business phone system, IVR, route callers, and customize call routing, all with the virtual receptionist.

It offers other advanced call features like Vonage Visual Voicemail that transcribes your voicemail messages to texts and sends them directly to your email inbox, and Vonage Reach that allows you to automate your SMS and marketing efforts quickly.

You can also integrate your business phone system with task management software, CRM tools, and multiple devices on a single extension. In case of emergencies, you can also forward calls immediately, send customized SMS messages, and even redirect desk phones after a few rings.

Vonage gives you complete control over your productivity with the virtual workforce. You can work from anywhere by taking your desk phone along with you and plugging it into high-speed internet to manage your business anywhere.

With the automation features, you can efficiently manage your business. This feature has smart targeting tools that help generate more leads, shorten the sales cycle, and close more deals. It also sends you only relevant alerts and provides instant responses to your customers.

There's also a click-to-call widget that you can embed on any webpage to give your customers easy access to reach you.

Pricing

Vonage Pricing Plan

Vonage offers a 14-day free trial on the Vonage business phone system, with unlimited phone calls and SMS on all of its pricing plans: Mobile, Premium, and Advanced.

It also offers a 30-day money-back guarantee on all three pricing plans for home users: Vonage North America, Vonage World, and Vonage US & Canada 400.

Benefits

  • Clear and natural call quality.
  • Flexible and easy setup.
  • Selective call blocking.
  • Vonage voicemail plus.
  • Unlimited calls and SMS.
  • Vonage smartphone extensions.
  • Enhanced call forwarding.
  • Call flip.
  • Online faxing.
  • Conference bridge.
  • Do not disturb.
  • Click-to-call widget.
  • SMS automation with lifecycle engagement.
  • Easily integrate your business phone system with workflow tools and CRM software, including Salesforce, Clio, Tenfold, Zendesk, G Suite, and many others.
  • Vonage has a SimulRing feature on its Vonage for home VoIP service, in case you do not have a smartphone and need more than two smartphones to ring at the same time.
  • New boomerang feature for international contact management.
  • Quick and helpful customer support.

Why Choose Vonage Over Ooma?

As an alternative to Ooma, Vonage offers you a more solid functionality with its Video conferencing feature and a long list of back-end software integration, including Slack, Zapier, SugarCRM, Clio, Protoscore, and many others. 

On the other hand, Ooma allows you to integrate your business phone system with the most basic workflow software.

Also, unlike other Vonage alternatives, you can make international calls at a low rate with Vonage, available in 60 countries, including Belgium, Germany, Australia, Ireland, Norway, and others.

7. magicJack

Budget-friendly Ooma Alternative for Small Businesses and Startups Looking to Strengthen their Business Communication.

magicJack is the budget friendly Ooma Alternative for Small Businesses and Startups

magicJack is a VoIP service provider that offers you a portable and slick analog telephone adapter (like a USB device) that you must connect to your computer before making or receiving calls.

This Ooma competitor provides the same services as a cell phone, but instead of an actual phone line, it uses an internet connection to link you to your callers.

Instead of using land phones and telephones, the magicJack USB device allows you to plug your phone directly into the device. It provides a logical and straightforward solution to improve your business phone system performance but requires you to leave your computer working all the time, depending on how and when you want to receive your calls.

However, it has a new type of magicJack, magicJack Plus, that supports the use of your analog telephone adapter without needing your computer to be on.

magicJack might not be the most robust Ooma competitor available; however, its low plans and ease of use still appeal to many businesses.

It offers you several standard call management features like free caller ID, voice mail, call waiting, call queue, call screening, call blocking, call forwarding, and call log.

There is a three-way calling feature that allows you to include another team member on a call smoothly and without disruptions.

You can also make unlimited calls to the U.S, Canada, Puerto Rico, and U.S Virgin Islands and make free worldwide calls with other magicJack users.

With its conference calling feature, you can set up meetings with multiple callers, and your meeting attendees can also join the conference without having the magicJack service.

magicJack offers a mobile app that is compatible with every device. The app supports calls, text messages (text messages are limited to U.S numbers only), and voicemails over an internet connection to the U.S, Canada, and other magicJack users.

Pricing

magicJack Pricing Plan

As a first-time customer, you'll have to purchase magicJack services and its hardware components for $49.99, which lasts for 12 months.

It also offers a 30-day money-back guarantee available for every first-time customer and has three annual pricing plans available to every user.

Once your 12-month first-time subscription elapses, you'll have to subscribe to any of the plans to continue using the VoIP service provider.

Benefits

  • Crystal clear voice quality.
  • Ergonomic and portable design.
  • Free caller ID.
  • No monthly plans.
  • Enhanced call forwarding.
  • Automated call screening.
  • Anonymous call blocking.
  • Auto-attendant.
  • Free long-distance and local calls in the U.S and Canada.
  • Send and receive free unlimited text messages to any U.S mobile number.
  • Call waiting.
  • Priority call waiting and special ringing.
  • Free 411 directory assistance call.
  • On-hold music.
  • Internet faxing.
  • Call queuing and call logging.
  • Three-way calling.
  • Do Not Disturb.
  • Free conference calling.
  • International calling.
  • Voicemail and voicemail-to-email capability.
  • Free in-network calls.
  • Number porting.

Why Choose magicJack over Ooma?

As an alternative to Ooma, magicJack offers a more flexible international call plan. You can easily search for the country you wish to call and buy prepaid minutes for that country.

In contrast, Ooma offers unlimited calling at a set fee per month, which can be quite expensive, especially if you do not make many international calls monthly.

Also, although magicJack and Ooma both have physical devices, the Ooma Telo device is much larger and can be challenging to set up, especially if you aren't a tech-savvy individual.

In contrast, the magicJack device is a much smaller and portable USB jack. It is easier to set up, and you can carry it along with you anywhere you go.

8. Google Voice

Most Suitable Ooma Alternative for Solopreneurs Looking to Utilize their G Suite Tools and Maximize their Workflow.

Google Voice is the most Suitable Ooma Alternative for Solopreneurs

Google Voice is a web-based VoIP service provider from Google that provides you with a phone number to improve your communication with your employees and customers.

This Ooma competitor allows you to link your existing phone numbers directly to one phone number. So, when a customer calls the phone number you have chosen, it'll ring directly on all the existing phone numbers you linked.

You can also customize it to suit your schedule. For instance, if you are always in the office in the mornings and home in the afternoons, you can set your business phone system to ring only your work phone only in the mornings while you disable your home phones for that same period.

Google Voice has some fantastic voicemail features that let you listen to a voicemail before answering a call, revisit a voicemail after you missed a call, or personalize voicemail greetings for special contact numbers.

It will also automatically transcribe voicemails to texts and send them to your email inbox so that you can read them easily and attend to the customers' concerns quickly, rather than taking out a lot of time to listen to them.

Google Voice has amazing call handling functionality, such as call screening that allows you to screen calls coming into your business phone system so that when your phone rings, you hear a programmed voice informing you of the caller's details.

There's also a robust AI call blocking feature that automatically blocks and filters calls and messages from telemarketers and blacklisted contacts directly to the Spam folder.

However, one of the most significant benefits of Google Voice is its natural integration with G Suite. 

G Suite is one of the most popular organizational tools consisting of Meet, Calendar, Drive, Docs, which are intuitive apps that many of us love to use regularly.

You can integrate your business phone system with these apps and improve your workflow. For instance, you can schedule calls on your business phone system through Calendar or send files to your team members directly from Drive.

Google Voice has a conference calling feature that supports only four callers at a time. So, instead of individually sending out an access code to others, you tell them to call you at a pre-planned time, and then you merge all the calls to start the conference call.

Pricing

Google Voice Pricing Plan

Google Voice is only available to United States residents and offers three pricing plans: Starter, Standard, and Premium Plans.

Benefits

  • Simple and easy-to-use user interface.
  • Free calling to the U.S and Canada from any country.
  • Free directory service.
  • Voicemail transcription.
  • Natural integration with G Suite.
  • Ring groups.
  • Conference calling.
  • Call blocking.
  • Desk phone support.
  • Do Not Disturb mode.
  • Free text messaging.
  • Multi-level auto assistant.
  • Responsive customer support service.

Why Choose Google Voice Over Ooma?

As an alternative to Ooma, Google Voice is simple and straightforward since the whole platform is web-based. It doesn't need any ATA (analog telephone adapter), hardware, or even software component to function, and you can simply run it as a tab on Chrome.

On the other hand, Ooma has a large ATA, Ooma Telo device, which you'll have to set up before it can function. In addition to its large hardware device, setting up the device as a technical novice can be very challenging.

9. Phone.com

Most Preferred Ooma Alternative with Flexible Customization Options for Small Business Owners and Freelancers Looking to Improve their Customers’ Experience.

Phone.com is the most Preferred Ooma Alternative with Flexible Customization Options

Phone.com is a web-based VoIP service provider offering a wide range of unified features so that businesses can effectively handle their incoming and outgoing communications.

It has an Analog Telephone Adapter (ATA) that lets you connect your traditional analog telephone to your business phone system, and you can easily sync your contacts with every device connected to your business phone system.

With its inbuilt conference calling feature, you can connect with up to 300 participants via a simple-to-use conference bridge and a password-protected number.

Phone.com offers you access to its extensive call management features, including call notifications, call logs, call screening, call queuing, call recording, call transfer, call waiting, and call handling rules.

You can block callers during a call and add them to your blocked call list. There is also the call forwarding feature that allows you to forward calls to as many phone numbers as you like anywhere in the world or based on the time of the day a call comes in.

Phone.com has a Voice tagging feature that helps you greet your customer appropriately. For instance, if you have several menu options that all ring to the same number, the voice tagging feature will help you identify which of the menu options the customer chose before you answered the call so that you can address the customer based on their needs.

However, Phone.com’s most significant benefit as an Ooma competitor is the high customization options it provides to business owners.

It has a click-to-call widget that you can embed on any web page, helping your customers contact your business smoothly.

You can personalize your business phone system however you want and include music, audio greetings, messages, or your personal voice message.

There’s a Dial-by-Name directory feature that allows your callers to enter the first and last name of the person they want to reach, and then an auto-attendant voice automatically reads out the person’s name and extension to them.

You can also use its caller ID feature to create a customized message or voicemail for special callers and create a unique caller ID name for every recipient of your outgoing calls.

Phone.com has a call analytics feature that measures and analyzes your call activities and provides the information via easy-to-understand graphs so that you can have an extensive breakdown of your business phone system performance.

You can also integrate your business phone system with some help desk software and CRM software, including Zapier, Zoho, PieSync, Chrometa, and Comm100, and improve your workflow. 

Pricing

Phone.com Pricing Plan

Phone.com offers a 30-day money-back guarantee and has three pricing plans: Basic, Plus, and Pro.

Benefits

  • User-friendly interface.
  • Unlimited extensions.
  • Toll-free and local numbers.
  • Click to call.
  • Auto-attendant.
  • Multi-level IVR functionality.
  • Number porting.
  • High-definition voice quality.
  • In-built audio, video, and web conference calling functionality.
  • Do Not Disturb mode.
  • Numerous call management features including call forwarding, call transfer, call notification, call queuing, call screening, call waiting, call routing, and call recording.
  • On-hold music.
  • Voice tagging.
  • Mobile and web apps.
  • Dial-by-name directory.
  • Fax to email.
  • HIPAA Compliance.
  • Voicemail, voicemail-to-email, and voicemail transcription functionality.
  • Excellent customer support via 24/7 live chat, email, and phone.

Why Choose Phone.com Over Ooma?

Phone.com is an affordable alternative to Ooma and a great choice for small business owners and freelancers.

Phone.com’s pricing plans begin at $12.99 for its most basic plan, and it has an API that enhances the simplicity and easy navigation of its web interface.

On the other hand, the Ooma pricing plan begins at $19.95 for its most basic plan and doesn’t have an API.

10. VOIPo

Most Flexible Ooma Alternative Offering Exceptional Call Services to Residential Owners and Small Businesses.

VOIPo is the most Flexible Ooma Alternative Offering Exceptional Call Services to Residential Owners and Small Businesses

VOIPo is a business phone system provider focused solely on offering affordable phone solutions and high-level call experience to small business owners and residents in the United States.

Branded as “The Likable Phone Company,” VOIPo offers an amazing customer support service. It has an expansive knowledge base with answers to any VoIP questions you may have.

It also has detailed installation guides and several support agents and technicians ready to assist you with your questions and concerns.

You can make free international calls to over 40 countries with this Ooma competitor and get notified via text message or email whenever you receive a voicemail.

VOIPo has numerous call handling and management features available, including a call forwarding feature where your customers can listen to personalized greetings or messages rather than the usual silence.

It has an advanced call routing feature that allows you to set calls to go through to your phone line, a second number, or be disconnected automatically.

If you have a busy schedule and want to create time for other activities, you can set your VOIPo phone system to “Do Not Disturb” mode, and so, during this time, no one will be able to reach your VOIPo phone number.

VOIPo has some unconventional feature that increases your call quality. 

One feature is the distinctive ringtones that allow you to customize your phone's ringtone according to different callers.

Its online fax service allows you to send faxes from the internet by copying the documents from your cloud or your computer and sending them as a fax to the other party, who then receives them as regular fax.

With its simultaneous ring feature, you can add another phone number that will ring together with your VOIPo line whenever you receive a call on your VOIPo line.

One of VOIPo's intuitive features and one which home users will find very useful is the outbound call rules. You can set your phone to transfer specific numbers to a different number.

For instance, if you do not want your children to pick specific phone numbers, you can set up your outbound call rules to transfer such phone numbers to your cell phone or any other phone number you choose.

Pricing

VOIPo Pricing Plan

VOIPo offers a 30-day money-back guarantee on its pricing plans: the home and small business plans.

Benefits

  • Free international calls to over 40 countries.
  • Telemarketer block.
  • Advanced call routing.
  • In-network calling.
  • Call management functionality including caller ID, call forwarding, call log, call waiting, and call return.
  • Three-way calling.
  • Number porting.
  • Free rollover line.
  • Transfer existing numbers into a virtual number.
  • Do Not Disturb mode.
  • Three-way calling.
  • Simultaneous ring on your cell phone.
  • Voicemail to email notifications.
  • Excellent customer support service.

Why Choose VOIPo Over Ooma?

VOIPo is an affordable alternative to Ooma that focuses on improving your call quality and a better option if you do not need software integration capabilities.

It offers specific features such as outbound call rules that transfer specific calls to a different number and allows you to port your VOIPo phone numbers for free. 

In contrast, although Ooma offers more advanced features such as integration with CRM software, VOIPo specialization has made it an expert in providing call quality in the business phone system industry.

It is also more expensive than VOIPo, and the number porting feature is only free on the Ooma premier plan.

Alternatives to Ooma FAQ

Why do Businesses Choose Ooma?

Ooma is a cloud-hosted VoIP service provider that offers businesses a seamless communication service via an analog telephone adapter (Ooma Telo device) and a high-speed internet connection.

Since 2014, Ooma has been using HD capabilities to capture twice as much audio content and a PureVoice technology to ensure that calls are always crystal-clear.

It also has a robust and customizable system that automatically blocks up to 1 million telemarketing and scam calls each month.

However, Ooma's biggest selling point is its free phone service.
 
Apart from the initial payment of $99.99, once you connect your Ooma Telo device and get a phone number, you can enjoy the most basic service without paying any monthly fee.
 
Businesses also get a 30-day risk-free money-back guarantee on all Ooma's pricing plans.

What are the Top Competitors of Ooma?

Ringblaze is a top Ooma competitor offering affordable pricing and robust features that support team collaborations.
 
There’s also RingCentral that offers AI integrations to every business level and 8×8, a reliable Ooma alternative for remote workers.
 
For Ooma Competitors offering advanced features, Nextiva is your go-to for large businesses, while Vonage is a preferred option for residents and every business level.

Is Ooma Worth the Money?

Ooma is one of the VoIP industry pioneers and an excellent option for anyone looking for superior call quality.

It uses PureVoice technology to monitor your bandwidth consumption to preserve call quality and an adaptive redundancy functionality that enhances garbled and stuttered voice quality to keep you connected throughout the call.

With any pricing plan you choose, you get free access to essential call features such as voicemail, unlimited calling in the U.S and Canada, number porting, low international call rates, simultaneously ringing another phone, free number transfer system, and caller ID.

Ooma also offers advanced features, even with its cheapest package. However, certain features, like video conferencing (also called Ooma Meetings), desktop app, voicemail transcription, are only available with the Ooma Office Pro plan.

That puts it a step below other communication systems, like Vonage, Phone.com, and 8×8, which offer video capabilities with their more basic packages, and Ringblaze, which provides a desktop app feature with its pricing plan.
 
Nevertheless, choosing Ooma as your VoIP service provider will depend on your business’ needs.

If you are a small business looking to provide excellent call quality and improve your customers’ experience, then Ooma may be worth your money.

What is the Best VOIP Service for Home?

VoIP phone systems are not only useful in businesses as most VoIP companies provide residential options in their VoIP phone systems.

Ooma, Grasshopper, RingCentral, Vonage, Phone.com, and VOIPo are the best VoIP services for homes, offering numerous benefits.

First, it replaces your traditional landlines and your other cellular phone line, letting you cut the cord and make calls for a fraction of your usual cost.

You’ll also get top-call quality sound and exceptional customer service. Some residential VoIP systems like Ooma even offer free services.

There are also notable features like online fax, video calls, voicemail-to-email, where your voicemail automatically transcribes to text and is sent directly to your email inbox and many others.

Nearly all the time, your callers won’t even know the call they received is from a VoIP line.

Is Ooma Considered a Landline?

Ooma is not a landline. Instead, it is a versatile and affordable landline-replacement offering high-level call quality.

Unlike landlines, Ooma’s VoIP service is totally free. Once you pay for the Ooma Telo hardware device, you‘ll get crystal clear sound quality and access to features like caller ID, call waiting, call return, and 911 services for free.

Landlines are notorious for bothersome telemarketing calls, but Ooma helps you avoid that with its enhanced call-blocking system that automatically blocks up to 1 million telemarketers or scam calls monthly.
 
Ooma also provides highly competitive international call rates as well as free calls to other Ooma owners.

However, not all services are free. If you need more advanced features like voicemail, international calling, and custom ring patterns, you’ll have to pay for them. But even the Premium plans are still affordable.

Ooma Alternatives: Which One Should I Choose?

Ooma may be a veteran in the VoIP industry, but that doesn't make it the best choice for your business phone system.

There are numerous Ooma alternatives that can fulfill your business needs perfectly.

Here are the best Ooma alternatives available for you.

  • 8×8, Phone.com, and Grasshopper: Optimal Ooma alternatives with robust virtual functionalities for remote workers.
  • Vonage and VOIPo: Best VoIP services for homes.
  • Ringblaze: Perfect Ooma alternative for businesses looking to support team collaboration and improve their employees' efficiency.
  • Nextiva: Offers powerful automation and advanced call management features to large businesses.

So there you have it! The best Ooma alternatives for every business level.

Additionally, finding the best business phone system that suits your needs shouldn't be a hassle.

All you need to do is evaluate your budget and the must-have features for your business, then explore all the suitable options available from these best Ooma alternatives.

Certainly, you'll find an Ooma alternative that suits your business needs perfectly.

Written by
Anastasia Belyh
Join our Free 7-Day Email Course for Beginners to
MAKE MONEY BLOGGING FAST
FREE 8,000 word email course. FREE WordPress blog launch checklist. FREE plan to $10k in 90 days.
JOIN NOW!
We respect your privacy. You can unsubscribe at any time.