19 Best Sales CRM Software in 2023
Selling in the modern world has become more sophisticated. Sales techniques and strategies are not enough. Investing in a sales CRM software system provides you the tools and features you need to manage your entire sales cycle successfully. A typical sales cycle consists of sales teams, sales leads, and sales processes.
Sales CRM can be a game-changer for businesses of any size. For small businesses, it allows you to make the most of your sales teams and effectively generate sales with few resources. Large businesses can use sales CRM software features like automation and workflow management to manage their complex sales teams and processes.
Choosing a CRM software for your sales team is more than choosing any random CRM portrayed as the best CRM in the market. Not all CRM systems are useful for your sales teams or representatives even if they are a perfect fit for your marketing team.
The best sales CRM software provides you all the specific features and tools your sales teams need to produce good results such as contact management, lead, and pipeline tracking, and deal management.
In this article, you will learn about the best sales CRM software for your sales team and representatives. You will also learn why you need to use a sales CRM and the key features to look out for in a sales CRM.
Best Sales CRM Software
Best Overall Sales CRM with AI-powered Insights
Freshsales is a full-fledged sales CRM for sales representatives. This sales CRM software helps sales teams to attract quality leads. You can use web forms to capture information about your leads on your website.
One of the attractions of Freshsales for sales teams is its Freddy AI. This AI-powered insights tool helps you better nurture relationships with your customers and drive deals. You get to know the best deals to pay attention to and the action steps to take to close deals.
Freshsales offers you AI-powered chatbots that allow you to communicate with visitors in real-time. It also offers a sales forecasting tool that helps you predict your revenue. This sales CRM integrates with third-party tools such as Gmail, DocuSign, PayPal, Slack, QuickBooks, Xero, Zapier, and Outlook.
With the built-in phone, email, chat, and telephony features, Freshsales provide salespeople with the tools they need to engage in contextual conversations with their customers. This CRM software automates the sales process, freeing up time for sales reps to concentrate on other productive activities for more efficiency and progress.
- Contact Management
- Workflow Automation: 20 Rules
- Deal Management
- Sales Dashboard
- Storage: 2GB/User
- 10 Multi-Sales Pipelines
- Workflow Automation: 50 Rules
- Sales Forecasting
- Tailored Mass Emails: 1000/Day
- Storage: 5GB/User
- Dedicated Customer Agent
- Workflow Automation: 100 Rules
- 5000 Free Bot Sessions
- Tailored Mass Emails: 5000/Day
- Storage: 100GB/User
Freshsales CRM offers you four pricing plans: free, growth, pro, and enterprise. The free plan provides you with built-in phone, email, and chat tools to help you engage your leads.
The growth plan provides powerful CRM automaton features for growing sales teams. The pro plan is suitable for managing multiple sales teams. The enterprise plan provides you with advanced customization and controls.
Best Sales CRM with Sales and Marketing Automation
Keap CRM is one of the best CRM tools for sales teams. It provides users with contact management and sales pipeline features. This sales CRM is also suitable for small businesses, self-employed individuals, and freelancers.
With its lead generation tool, you can easily build your lead by importing spreadsheets and contacts from other CRM software. You can also customize contact info and fields to match the needs of your business.
Keap CRM is an all-in-one business software that provides you with CRM, sales and marketing automation, and payment features. With this CRM for sales reps, you generate more sales while spending less time on manual tasks.
If you want to switch from a CRM platform to Keap, it provides free migration to some CRM software. The free migration covers AWeber, ActiveCampaign, Ontraport, MailChimp, and HubSpot.
This sales tool CRM for the sales team provides free phone and chat support for all its customers irrespective of the pricing plan you select. Keap CRM integrates with third-party applications such as Gmail, Outlook, Shopify, Xero, Excel, BigCommerce, WooCommerce, Zapier, ThriveCart, LeadPages, and more.
- 1500 Contacts & 2 Users
- Additional Users: $29/Each
- Automated Lead Capture
- Sales Pipeline Automations
- Robust Email Marketing Toolkit
- 2500 Contacts & 3 Users
- Additional Users: $29/Each
- 150 Custom Fields
- Marketing Analytics
- Lead Scoring
Find out more Keap pricing
Keap CRM offers you four pricing plans: lite, pro, max, and max classic. The lite plan is suitable for solopreneurs and new businesses.
The pro plan is best for growing businesses while the max plan is suitable for established businesses and teams. The max classic plan is suitable for advanced eCommerce and sales team needs.
Best Sales CRM Software with Workflow Automation and Intuitive Interface
Pipedrive CRM is one of the most popular sales CRM in the market. This globally acclaimed CRM software is used by over 95,000+ companies located in 179 countries. With a highly visual user interface, the CRM tool makes it easy for sales teams to manage their sales processes from one screen.
This sales CRM is easy-to-use and helps users track contacts and build multiple sales pipelines. One of the key attractions of Pipedrive is that it allows you to customize the stages of your sales to better accommodate services and niche product sales.
You can sync your customer data across multiple channels such as emails. With this CRM for sales reps, it boosts your productivity by eliminating repetitive administrative tasks. Pipedrive CRM offers a chrome extension and serves as a Gmail CRM. It can also serve as a project management tool.
Pipedrive also serves as a real estate CRM software. This sales CRM integrates with third-party apps such as HubSpot, Zapier, Mailshake, Google Meet, Zoom Meetings, CloudTalk, Leadjet, Leadinfo, and FormCrafts. Pipedrive offers you prioritized activity reminders so you do not miss out on any activity.
- Lead Management
- Deal Management
- Pipeline Management
- 300+ Integrations
- 24/7 Chat Support
- Custom Email Templates
- 30 Active Automations/User
- Email Tracking & Signatures
- Mass Emailing & Scheduling
- 10000 Opened Deals
- Unlimited Custom Dashboards
- 60 Active Automations/User
- Automated Deal Calculations
- Contact Timeline
- 100000 Opened Deals
- Unlimited Reports
- 100 Active Automations/User
- Unlimited Custom Fields
- Unlimited Teams
- Unlimited Opened Deals
Find out more Pipedrive pricing
Pipedrive CRM offers four pricing plans: essential, advanced, professional, and enterprise. All plans come with a 14-day free trial with no credit card required.
The essential plan offers you CRM tools to streamline your sales processes and get you organized. The advanced plan is suitable for businesses that want to scale quickly.
The professional plan offers users advanced analytics to optimize their sales performance and increase their revenue. The enterprise plan is suitable for multi-team collaboration and offers unlimited support and customization.
Best Sales CRM with Smart Automation Features for Sales Teams
Salesmate is a CRM software specially designed to meet the needs of salespeople. It is easy to use and does not require a steep learning curve, affording you more time to concentrate on selling. This CRM software for sales reps can also be used for construction and real estate industries.
Users enjoy comprehensive analytics and reporting features. Salesmate offers you lots of room to customize your options and provides an interactive dashboard that allows you to view your sales processes at a glance.
There is a mobile application you can use to gain access to your CRM from any location. This sales CRM offers you access to phone calls, live chat, and deal management features. Over 4,000+ sales teams across 70 countries use this sales CRM system.
Salesmate provides you with prospect and lead engagement features that help you convert prospects into customers with targeted communications. You can create and automate bulk emails and text, run email campaigns, and track emails with this CRM tool.
Salesmate integrates with 700+ business applications such as Microsoft and Google apps, Zapier, MailChimp, Shopify, WordPress, and RingCentral.
Salemate CRM offers four pricing plans: starter, growth, boost, and enterprise. All plans come with a 15-day free trial.
The starter plan is suitable for building and organizing your sales function. The growth plan helps you automate sales and close more deals.
The boost plan provides you with team management, a smart activity queue, a power dialer, and other features to boost your sales. The enterprise is best for enterprise sales teams.
Simple and Affordable Sales CRM for Small to Medium-sized Sales Teams
Really Simple Systems CRM is a simple yet robust sales CRM software for small to medium-sized sales teams. There is no steep learning curve, it is easy to use even for new users unfamiliar with the workings of a CRM system.
This sales CRM software offers users a wide range of features such as contact management, marketing automation, and sales force automation. With this CRM for sales reps, you can better manage your leads, vendors, clients, and suppliers.
You also get customer service tools that you can use to satisfy your customers thereby increasing your customer lifetime value (CLV). It provides you with advanced data security and encryption that keeps your CRM safe from hackers. Such high-level security details make it a favorite of financial organizations and governments.
Really Simple Systems CRM helps you track your every interaction with your customers in one dashboard. It helps you identify who your best prospects are so you can concentrate on them and grow your business.
This sales CRM software integrates with third-party applications such as Xero, Microsoft 365, Microsoft Azure, Zapier, Sage Business Cloud, and KashFlow.
- Unlimited Contacts
- 100MB Storage for Docs
- Contact Management
- Pipeline Management
- Email & Live Chat Support
- Zapier Integrations
- 1GB Storage for Docs
- Lead Management
- Campaign Management
- API Access: 500 Calls/Day
- Lead Scoring
- 5GB Storage for Docs
- Case Management
- User Administration
- Phone Support
- 100 CRM Automations
- Unlimited Storage for Docs
- Advanced Reporting
- Custom Reports & Charts
- Dedicated Customer Agent
Really Simple Systems CRM offers four pricing plans: free, starter, professional, and enterprise. The free plan is free for up to 2 users.
The starter plan is best for small team sales tracking and collaboration. The professional plan offers advanced features and increased security. The enterprise plan offers you access to all Real Simple Systems CRM features including account management capabilities.
Affordable CRM Platform for Small-business Sales Teams
Nutshell is a complete CRM software that offers users a rich blend of marketing and sales automation tools. With the sales CRM, you do not need an IT department. This CRM software allows you to automate your sales process for maximum conversions.
You can use the sales CRM to view and track your leads, segment your leads and customers based on criteria such as location, industry, and lifetime value. Nutshell provides you with lead forms that you can integrate into your website so you can convert your website traffic into contacts. Users also gain access to their customer conversation histories from one dashboard.
This sales CRM for salespeople offers numerous features such as email sequences for outbound sellers, a map view, a sales automation suite, in-app phone dialing and recording, and reporting tools.
Nutshell CRM integrates with third-party applications such as Constant Contact, Gmail, MailChimp, Intercom, Office 365, Outlook, PandaDoc, QuickBooks, RingCentral, Unbounce, Slack, Zapier, and Zendesk.
You can create tasks, take notes, and track communication timelines with this sales CRM. It has a Gmail chrome extension which syncs your contacts, emails, calendars, and events with your Nutshell account.
Nutshell offers two pricing plans: starter and pro. Both plans come with a 14-day free trial. The starter plan is suitable for entrepreneurs and teams looking to make more sales. The pro plan is suitable for sales teams who want to maximize every opportunity for sales.
7. Zoho CRM
Classic Full Stack Sales CRM Software with Sales, Marketing, and Inventory Management Features for Small to Midsize Businesses
Zoho CRM is one of the best sales CRM tools designed for businesses of all sizes. This cloud-based sales CRM software helps sales reps manage customer relationships effectively and maximizes their productivity.
Users enjoy omnichannel support through phone, email, live chat, social media, and in-person meetings. Zoho CRM helps you organize your information in an accessible manner so you can easily locate account details, tickets, notes, interaction history, and more.
With its contact management feature, you can easily locate and filter your contacts. It has a visual drag-and-drop editor which you can use to customize your dashboard. You can select which reports, charts, and analytics you want to have on your dashboard.
This sales CRM tool provides you with an AI-powered lead management feature that helps you nurture leads through your sales funnel. Zoho CRM captures insights from your sales activities, predicts hot leads, and suggests the best steps to follow to convert leads into paying customers.
You can set objectives and KPIs for your sales reps and track their progress through CRM software. Users can also create targeted sales campaigns. This CRM software integrates with Badger Maps, Google Maps, Gmail, Outlook, Facebook, and Twitter.
Zoho CRM provides you with AI-based sales recommendation that helps you spot opportunities for cross-selling, upselling, and customer retention. You can schedule appointments with individuals and groups.
- 3 Users
- Lead Management
- Deal Management
- 1 Webform/Module
- Integrations with Zoho Apps
- Sales Forecasting
- Mass Email: 250/day/org
- Lead Scoring
- 5 Webforms/Module
- 5 CRM Extensions
- Unlimited Custom Email Templates
- Mass Email: 500/day/org
- Data Import: 20000/batch
- 10 Webforms/Module
- 10 CRM Extensions
- Zia AI Assistant
- Mass Email: 1000/day/org
- Data Import: 30000/batch
- 20 Webforms/Module
- 20 CRM Extensions
- Data Storage: 5 Million Records
- Mass Email: 2000/day/org
- Data Import: 50000/batch
- 100 Webforms/Module
- 50 CRM Extensions
Zoho CRM offers four pricing plans: standard, professional, enterprise, and ultimate. It has a free version that supports only three users. The paid pricing versions come with a 15-day free trial.
The standard plan offers you scoring rules, workflows, multiple pipelines, mass email, and custom dashboard features. The professional offers you all the features in the standard plan plus SalesSignals, inventory management, web-to-case forms, and validation rules.
The enterprise plan offers you all the features in the professional plan plus Zia AI, CommandCenter, multi-user portals, advanced customization, and mobile SDK & MDM. The ultimate plan offers you all the features in the enterprise plan plus Advanced BI, enhanced feature limits, and a 30-day free trial.
Best CRM for Sales Reps with Clean User Interface and Low Learning Curve for Small Businesses
Capsule CRM is one of the best CRM tools for sales reps. This smart and simple online CRM helps you build strong customer and business relationships, generate more sales, and maximizes your productivity.
Users enjoy a clean user interface. Even if you are a beginner unfamiliar with the workings of CRM software, Capsule CRM has no learning curve. All its features and tools are simplified so that anyone can use them.
Unlike other sales CRM software that focuses on providing many extended features that small businesses may not find useful, Capsule CRM performs features that help you manage your daily work. It gives you instant information about what is happening with your sales pipeline.
You also gain insights into what your team needs to do for maximum results and the best time to carry out the actions. This sales CRM allows you to import contacts and information from Outlook, Gmail, CSV spreadsheets, and database files.
Zoho CRM helps you collect information and capture leads from the applications you use for your business such as MailChimp, G Suite, Twitter, Zapier, and Zendesk. It also integrates with accounting software such as Zero, QuickBooks, and FreshBooks.
Capsule offers you a free version that is available for 2 users and only offers you basic CRM features. It offers you three pricing plans: professional, teams, and enterprise. All plans come with a free 30-day trial with no credit card required.
The professional plan is suitable for small teams who need to organize their sales processes and increase sales. The team plan is suitable for growing businesses that want to manage and track their sales teams’ performance.
The enterprise plan is suitable for companies looking for premium onboarding, priority support, and dedicated account management features.
Affordable Sales CRM Platform for Small to Mid-sized Businesses
EngageBay CRM is one of the best CRM tools for salespeople with advanced automation. This HubSpot alternative offers users a free sales management tool to manage their online sales and marketing campaigns. It is trusted by over 28,000 customers.
With its contact management feature, you get a comprehensive view of your interactions with your leads. This sales CRM software allows you to maintain and organize all your contacts in one location. You get detailed insights into your contacts that you can leverage to close more sales and deals.
EngageBay CRM helps you nurture leads and build stronger relationships with your customers. With its call scripts, your sales reps have the resources they need to properly engage and nurture leads to produce maximum satisfaction for your customers.
You can automate tasks and schedule appointments with this sales CRM software. It allows your sales reps to make and receive calls without leaving your CRM application. With its call broadcast feature, you can auto-dial contacts so your sales agents can handle calls more smoothly.
This CRM software offers you an advanced sales automation tool that automates your sales and marketing funnels. You can use this sales CRM to send newsletters to your customers. It tracks every metric involving your customers such as open rate, clickthrough rate, email response, contact activity, and web activity.
EngageBay integrates with third-party applications such as Gmail, Zapier, Office 365, Xero, and Mailgun. This sales CRM software also offers users access to inventory management features.
EngageBay CRM has four pricing plans: free, basic, growth, and pro. The free plan offers users access to email marketing, autoresponders, email broadcast, sequences, landing pages, helpdesk, and live chat features.
The basic plan offers users access to all the features of the free plan plus email templates, landing page builder, web pop-ups, lead scoring, and SMS marketing features.
The growth plan offers users access to all the features of the free and basic plans plus marketing automation, push notifications, broadcast A/B testing, service automation, and call records features.
The pro plan offers users access to all the features of the free, basic, and growth plan plus web and proposal analytics, custom reporting, phone support, and dedicated account manager features.
10. Close CRM
Best Sales CRM Software Built for Remote Salespeople
Close CRM is an all-in-one CRM software designed to cater to the needs of sales teams. It offers SMS, voice, email marketing, reporting, and pipeline view in one location. You can create pre-recorded voicemail with Close CRM. With its predictive dialing feature, your sales reps can auto-dial multiple contacts.
This sales CRM offers integration with useful third-party applications such as Zapier, Mailchimp, Facebook, and Zendesk. It provides intuitive sales tools which are easy to use and helps you close more deals.
With Close CRM, you can manage multi-channel sales in one place. It boosts the productivity of your sales teams by preventing you from opening multiple tabs to carry out different sales activities. In this way, your sales reps get more time to close deals and generate more sales.
Close CRM offers you an intuitive and powerful reporting feature that tracks all your sales activities. It has a simple onboarding process that does not require a steep learning curve. This CRM for sales reps integrates with third-party applications such as Zapier, HubSpot, Intercom, Slack, DocuSign, Gmail, MailChimp, Zoom, PandaDoc, Asana, Airtable, Facebook, and ActiveCampaign.
Close CRM offers you a 14-day free trial with no credit card required. This sales CRM software offers four pricing plans: starter, basic, professional, and business.
The starter plan is the best all-in-one sales starter kit for sales teams with not more than three sales reps. The basic plan is best for scaling your sales outreach effort.
The professional plan helps you automate your sales outreach with a built-in power dialer and email sequences. The business plan is suitable for sales teams that want to maximize their sales productivity.
Best Cloud-based Sales CRM Software for Growing Sales
Salesforce Sales Cloud CRM is an on-demand sales CRM system that is suitable for businesses of all sizes. This CRM software is designed to help you grow your sales and improve relationships with your customers. It is trusted by companies such as Honeywell, McAfee, PayPal, IBM, and Snowflake.
With this CRM tool, you can customize your CRM to suit your sales processes and other needs of your sales team. Sales teams can use Salesforce Sales Cloud CRM to build complex task management systems to automate manual tasks for increased productivity.
This sales CRM tool offers you numerous features such as marketing automation, lead management, contact management, and sales opportunity management. You also enjoy customizable dashboards. With Salesforce Sales Cloud, you can track your sales leads and marketing campaigns, and set and track custom sales goals.
Salesforce Sales Cloud CRM helps you manage your sales calls efficiently. You can set call reminders and schedule phone calls with this CRM software. This sales CRM helps you capture leads from multiple sources and assign them to suitable sales reps based on the criteria you set.
- Contact Management
- Lead Management
- Business Process Automation
- Web Form Capture
- Opportunity Management
- Pipeline Management
- Sales Orders Tracking
- Lead Registration
- Forecasting Mobile App
- Workflow Builder: 5 flows/org
- Opportunity Scoring
- Pipeline Insights
- Advanced Reporting
- Unlimited User Roles
- Unlimited Workflows
- Lead Scoring
- Predictive Sales Forecasting
- Conversation Insights
- Work Queue
- Salesforce Inbox
Salesforce Sales Cloud has four pricing plans: essentials, professional, enterprise, and unlimited. The essential plan offers all-in-one sales and support. The professional plan offers a complete CRM for any sales team size.
The enterprise offers customizable sales CRM for your business needs. The unlimited plan offers unlimited CRM features and support. All plans come with a 14-day free trial.
Best Customizable Sales CRM Software for Growing Teams
HubSpot is a popular name in the CRM world due to the basic CRM features it offers for free. It offers sales software for salespeople – HubSpot Sales Hub. This sales CRM software automates your sales processes and increases your sales.
With HubSpot Sales Hub, you can nurture your prospects and customers, and improve your conversion rates. You do not need to have any knowledge of coding to use this customizable CRM sales tool. It is easy to use irrespective of your expertise.
One of the key advantages of using HubSpot Sales Hub CRM for sales teams is that you can use other HubSpot products with it such as its marketing, customer service, and CMS tools. This sales CRM software provides you detailed insights on who your hottest leads are. You can prioritize your hottest leads with this CRM software for maximum results.
HubSpot Sales Hub helps you set up and manage your sales pipeline easily. You can set up custom reports to track your sales activities and performance. It integrates with third applications such as Salesforce, MailChimp, Zoho CRM, Pipedrive, and Outlook.
- Unlimited Users
- 1 000 000 Contacts
- Contact Management
- Deal Management
- 5 Email Templates
- Sales Automation
- Remove Hubspot Branding
- 2 Deal Pipelines/User
- Unlimited Email Tracking
- 5000 Email Templates
- 5 User Accounts
- Additional User $90/Mo
- 15 Deal Pipelines/User
- Deal Scoring (5 properties)
- Salesforce Integration
- 10 User Accounts
- Additional User $120/Mo
- 100 Deal Pipelines/User
- Recurring Revenue Tracking
- Predictive Lead Scoring
Find out more Hubspot pricing
HubSpot Sales Hub CRM offers three pricing plans: starter, professional, and enterprise. The starter plan helps you organize your sales processes. The professional plan helps you manage your growing team. The enterprise plan helps you customize the CRM software to match your business needs.
Best Sales CRM System for Automating Repetitive Tasks
Copper CRM is one of the best sales CRM software that helps you convert leads into lifelong clients. Over 25,000+ companies in more than 110 countries use this CRM software. This sales CRM software helps you create profitable and long-lasting relationships with your customers.
With its custom filters and alerts, you avoid missing out on important opportunities and deals. It helps you manage your leads and provides detailed reports to improve your sales team workflow and communication.
This simple sales CRM is best for small-sized and medium-sized organizations. With this CRM software, you can automate repetitive tasks, freeing up your sales reps to focus on high-yield tasks. Copper CRM integrates with G-Suite and has a Gmail chrome extension. You can send bulk emails, schedule meetings, and track open emails.
Copper CRM has three pricing plans: basic, professional, and business. The basic plan is a great lightweight solution with full Google Workspace integration. The professional plan is suitable for growing sales teams. The business plan offers unlimited contacts and full customization. All plans come with a free 14-day trial.
Best Sales CRM Software with Email Marketing Services
ActiveCampaign is one of the best CRM tools for sales representatives. This sales CRM software helps you manage your leads. With its automation feature, you can automate repetitive and low-skilled tasks such as data entry.
With this sales CRM software, you automate contact management and prevent contacts from falling off your radar. You get to manage all your contacts in one place. Users enjoy automatic contact updates and can view their interaction history with a contact.
This sales automation CRM software tool scores leads so you can spend more time selling to hot leads. You can monitor deals and sales pipelines from your dashboard. It notifies your sales team about your deals and helps you nurture your leads automatically. Over 145,000+ customers in 170 countries use this sales CRM software.
ActiveCampaign CRM makes it easy to send follow-up notes and emails for contacts. You can keep your sales team working at the same wavelength with this software. It tracks your every interaction with prospects and customers. This sales CRM automates tasks assignments and sales routing.
One of the key features of ActiveCampaign CRM is its email marketing services. It connects with email service providers such as Gmail and Outlook for easy management of your emails. ActiveCampaign CRM offers a Google Chrome extension that you can use to track your contacts. You can also track your email opens and responses.
Active Campaign CRM integrates with third-party apps such as Zendesk, Unbounce, Salesforce, Calendly, WordPress, Shopify, JotForms, Facebook, ClickFunnels, Zapier, and WooCommerce. With its sales reporting feature, you can track the performance of your sales reps and sales funnel.
Find out more ActiveCampaign pricing
ActiveCampaign has four pricing plans: lite, plus, professional, and enterprise. The lite plan is suitable for small sales teams needing only basic sales CRM features. The plus plan is best for growing sales teams.
The professional plan is ideal for sales teams that want access to advanced sales CRM features, The enterprise plan is suitable for businesses who want CRM customization and control. ActiveCampaign CRM offers free migration and one-on-one training.
Best Sales CRM Solution for Supercharging your Sales, Marketing, and Service Teams
SugarCRM is one of the best CRM software designed to cater to the needs of your marketing, service, and sales teams. It allows you to automate your complex business processes for improved productivity. You can also map your customer journeys to send more targeted messages that boost your conversion rates.
With its real-time push notification feature, you get alerts about client updates and pending tasks. This CRM software has an offline sync feature that allows you to work even when you do not have an internet connection. Once your internet connection is back, it saves your offline activities.
SugarCRM provides you with a comprehensive picture of your customers. You get detailed information about your past and present interactions with your customers. This intelligent sales automation CRM helps you develop strong customer relationships. It uses AI to deliver accurate predictions about your customers.
This sales CRM software allows you to set up custom workflows and integrations tailored to your business needs. It provides support for subscription-based sales with its Sugar Sell’s renewal console.
You can track your customer communications and manage tasks from your G Suite or Office 365 apps. SugarCRM Mobile supports multiple devices and is easy to set up.
Sugar CRM has several pricing plans: Sugar Market, Sugar Sell, Sugar Serve, Sugar Enterprise, and Sugar Professional. The Sugar Sell plan offers you the CRM tools you need to build long-lasting relationships with your customers. Pricing starts at €64 per user per month with a minimum of three users required to use it.
The Sugar Market plan helps you capture the attention of your most promising prospects. Pricing starts at €800 per month for 10,000 contacts. The Sugar Serve plan provides your customers with the best support. Pricing starts at €64 per user per month with a minimum of three users required.
The Sugar Enterprise plan offers you highly flexible CRM options. Pricing starts at €68 per user per month with a minimum of three users required. The Sugar Profession plan is suitable for fast-growing small businesses. Pricing starts at €41.60 per user per month with a minimum of three users required. A free trial is available for all plans.
Best CRM Sales Platform with Project Management and Delivery Services
Insightly is a powerful sales CRM platform for sales teams. This CRM software offers several features such as lead tracking, contact management, and customer data. It makes it easy for you to assign leads and tasks to your team members.
With its business intelligence (BI) feature, you can collect historical and real-time data to boost your sales performance. Insightly integrates with Microsoft Office 365 and G Suite. It helps you reach your customers at the right time and personalize your messages for different customers.
This sales CRM software helps you track relevant information about your leads and automatically route them to the most appropriate sales reps for effective follow-up. With the CRM platform, you can automate your workflows, send email alerts, and update your records.
Insightly allows you to send, track, and save emails within the platform with a few clicks. You can use the sales CRM for sales teams to send bulk emails to your leads or contacts. With Insightly, you can track your emails in real-time, get notified of when your emails are opened or a link is clicked.
This sales CRM software allows you to build custom apps without writing any code. You can create beautiful data visualization. It has a mobile application that supports both Android and iOS devices. Insightly keeps your data safe and secure by encrypting your data and supporting two-factor authentication.
Insightly CRM offers three pricing plans: plus, professional, and enterprise. The plus plan is suitable for small CRM teams. The professional plan is ideal for growing businesses. The enterprise plan is best for sales teams that have large CRM needs. Both the plus and professional plans come with a 14-day free trial.
Best Sales CRM Software for Accelerating Sales
Creatio CRM is an end-to-end sales management platform that helps you accelerate your sales irrespective of the complexity of your sales process. It provides you a comprehensive view of your customers’ history and helps you keep track of your relationships with them.
With the sales CRM software, you can identify your best clients and hottest leads easily. You can use its lead management features to capture tools and segment leads. This sales CRM for sales reps automates short and long sales cycles. You can accelerate sales performance with intelligent forecasting and analytics tools.
This sales CRM software provides you with suitable tools to manage your sales processes. You can use the CRM application to generate and nurture leads and close deals. It helps you manage and automate all types of sales. You can use Creatio’s scoring tools to find the hottest leads.
Creatio CRM helps you create, manage, and track your invoices. You can use this sales CRM to schedule meetings, manage documents, products, and tasks. This CRM platform helps you synchronize and monitor your business communications and sales activities.
Creatio CRM offers four pricing plans: team, commerce, enterprise, and CRM bundle. The team plan is perfect for small and medium businesses with direct sales teams. The commerce plan offers you a complete set of tools for short sale cycles and eCommerce.
The enterprise plan offers you sophisticated tools for medium and large enterprises to manage all sales channels. The CRM bundle provides you marketing, sales, and service tools to manage a complete customer journey.
Best Free Sales CRM Software for Unlimited Users and Contacts
Bitrix24 is a full-featured sales CRM that has a free plan for unlimited users. This sales CRM for sales teams offers sales tracking, pipeline management, marketing, sales cycle management, and reporting tools.
With this free CRM software, you can communicate with your leads on their preferred channel. You enjoy access to its built-in voice, email, video, and chat features. Bitrix24 CRM allows you to create and send invoices. It supports multiple currencies.
This sales CRM platform helps you close deals on time with its rich range of CRM features and resources. You can use the sales CRM for salesforce training. It offers you to create or add onboarding tools such as sales handbooks.
With its sales force management feature, you can schedule all your sales and non-sales activities including employee leave and business trips.
This cloud CRM solution has an easy-to-use user interface for sales reps. It offers a mobile application for iOS and Android that makes it easier for your sales reps to access the CRM at any moment.
Bitrix24 offers four pricing plans: free, basic, standard, and professional. The free plan supports unlimited users. The basic plan is effective for small businesses and sales teams.
The standard plan offers advanced collaboration for your entire company and workgroups. The professional plan offers maximum sales and business process automation.
19. Agile CRM
Best Sales CRM software for Businesses of All Sizes
Agile CRM is one of the best sales CRM software in the market for businesses of all sizes. This sales CRM software for sales reps offers you automation features which you can use to automatically assign tasks and leads to individual members of your team.
You can use CRM software to schedule your calendar online and automate your follow-ups and voice calls. It offers you a complete contact view (360-degree). Users enjoy drag-and-drop project management capabilities.
This sales CRM platform also offers you reporting and timeline capabilities. It is designed to help sales teams reach a higher ROI with deal tracking, lead scoring, and deep analytics features. With its contact timeline feature, you get all the vital information you need to know about your customer’s journey on a single page.
Agile CRM syncs with Google Calendar so you do not miss out on scheduled meetings and activities. You can easily attach the necessary documents to your sales campaign or outreach in the sales CRM.
Users get access to insights about the performance of their sales teams with advanced metrics, analytics, and reports. This CRM software integrates with the best business VoIP providers such as Twilio and RingCentral.
Agile CRM offers four pricing plans: free, starter, regular, and enterprise. The free plan offers you access to sales features such as lead scoring, custom deal tracking, 2-way email integration, and email tracking. It is available for free for up to 10 users.
The starter plan offers you access to both sales and marketing plans such as email campaigns, web engagement, from builder, landing page builder, and marketing automation features. The regular plan offers you access to both sales, marketing, and service features.
The enterprise plan offers you access to numerous features such as 50+ plugin integrations, email and phone support, basic and email reports, and chrome extension.
Why Use a Sales CRM
There are several reasons why using a sales CRM is the perfect fit for your sales reps and sales team. Using just any CRM software you find in the software market may not offer you the advanced sales capabilities your sales teams need to generate the desired results.
1. Keeps Your Salespeople On the Same Page
One of the top reasons why you should use a sales CRM is that it keeps your salespeople on the same page. A good sales CRM syncs the activities of your sales reps even if they are spread in different geographical locations.
Sales CRMs help you streamline your sales activities in one place so that individual members of your sales team can easily access them. Since it is targeted at sales reps and teams, sales CRM software tools help you automate and document your entire sales cycle.
2. Smarter Selling and Increased Sales
Sales CRMs offer sales automation features that make your sales team breathe easier and sell smarter. With the complex sales processes of many businesses today, sales reps need a sales tool that will make the sales processes easier.
A sales CRM handles pipeline management and makes your sales goals clear, easier to manage, and accessible to your sales team. When you implement a sales CRM system to handle your sales activities with your sales teams, you will experience a positive increase in sales.
3. Centralized Data
One of the biggest advantages of sales CRM is that it provides a centralized and unified database about your customers for your sales team. Before your sales reps contact your customers, they already have all the relevant data about them that they can use to sell more effectively.
Sales reps can use the centralized database to check your company’s interaction with the customer so far, what products they are interested in, and so on. Having access to this database helps your sales team serve your customers better through personalized messages which lead to increased customer satisfaction.
4. Sales-centric CRM Features
Another massive reason why you should use a sales CRM is that it is designed specifically to cater to the needs of your sales reps and team. The best sales CRM software tool offers advanced features such as sales forecasting, sales force automation, marketing automation, sales pipeline management, and sales reports.
Many sales CRM tools are available as mobile applications for Android and Apple iOS devices. The presence of sales CRM mobile apps makes it easy for you to access your CRM software on the go. Timing is everything in sales, it can be the reason why you closed a deal or missed out on an opportunity. Mobile sales CRM apps help you easily access your CRM at any time and at any location.
Key Features to Look for in the Best Sales CRM Software
Sales CRM software helps you streamline and improve your sales process, customer service, and marketing campaigns. They help you close more deals and automate many of your sales processes, freeing up time for your sales teams to concentrate on more productive activities.
Finding the best sales CRM software for your business needs can be difficult if you do not know the key features to look out for.
1. Multi-channel Communications
The best sales CRM software for your sales teams should manage your voice calls, chats, emails, and social media messages in one location. Instead of having to open multiple tabs which can affect your productivity, you can access and manage your communications with customers across multiple channels from your sales CRM dashboard.
Multi-channel communications improve the efficiency of your sales teams. You get increased visibility of your customers and your sales team’s performance.
2. Sales Automation
Sales automation helps you track information about your customers across different channels. A good sales CRM software tool streamlines your workflow. It makes it easy for you to schedule your sales activities.
With this sales automation feature, you can effectively carry out sales inventory which automates manual data entry tasks for improved productivity. You can use performance tracking tools to track the performance of your sales reps and incentivize them for better performance.
3. Lead Management and Contact Management
The best sales CRM software provides lead management and contact management features for customers. With a sales CRM, you have access to lead tracking and lead scoring tools which help you identify the hottest sales leads and other sales opportunities.
Contact management and lead management features help you gather contacts and information across your different channels such as email, telephone, website, and social media platforms such as Facebook and LinkedIn. These features provide insights into your leads and customers. It provides visibility on which stage of your sales cycle your different leads and customers are.
Sales CRMs help you nurture leads and convert them over time into loyal customers. The lead management feature helps you track the performance of your sales reps, track their interactions with prospects and customers.
4. Account Management
Account management is one of the key features to look out for when choosing a sales CRM. A good sales CRM for sales reps automates your client information such as their activities, associated contacts, pending deals, payment status, and more in one place.
5. Quotation Management
Quotation management is a key feature to look out for when choosing a sales CRM software. This feature helps you keep track of your quotes and generate quick ones for your prospects and existing customers.
With this feature, you can effortlessly segment your leads and customers, boost your sales funnel, forecast sales, and address the operational and production needs of your business.
6. Opportunity Management
This sales CRM feature helps you to identify potential sales instantly and provides you with the right tools to respond to them on time. You also enjoy proposal management tools that help you capitalize on these opportunities right away and track your projects, deals, letters, messages, quotes, and contracts.
Sales CRM Software FAQ
Sales CRM is a software system designed to store and sync customer information, streamline pipeline management, and drive sales by businesses. It is used by sales teams to manage their customer relationships. A sales CRM is similar to other CRM software in the market, except that its features are optimized to cater to the needs of sales reps and teams.
With sales CRM software, you can track communication with your prospects and customers. You can also organize customer data, send reminders for follow-ups, and automate data entry and other administrative tasks. Sales CRM provides you with a rich range of tools designed to help you build strong relationships with customers.
CRM helps you track your sales by providing tools that track the performance of sales reps and your deals and interactions with customers. Sales teams get full insight into the progress of every pending deal and their interactions with customers.
Many CRMs offer you reporting tools that you can use to track your digital marketing and sales campaigns and your customer journeys.
Sales CRM costs as low as $10 per user per month for small businesses. If you want access to more advanced sales CRM packages, the price ranges from $50 to $150 per user per month. The most powerful and expensive sales CRM systems cost $300 per user per month or higher.
Which Sales CRM Software Should I Try?
Different sales CRM software offers different features and modules. However, they all provide the much-needed features that make the tasks of your sales team easier and effective. Before you choose a sales CRM software and commit to a paid plan, you have to first address the specific needs of your sales teams.
Freshsales is the best overall sales CRM software that offers users AI-powered insights to close more deals and increase sales. If you run a small business, Keap is the best sales CRM that offers sales and marketing automation for managing your customers.
Pipedrive is the best sales CRM software with an intuitive interface and workflow automation. If you are looking for a sales CRM with smart automation features for sales teams, Salesmate is the go-to choice.
Zoho CRM is a classic full-stack sales CRM software with sales, marketing, and inventory management features for small to mid-sized businesses. If you are in search of a simple and affordable sales CRM for small to medium-sized teams, Really Simple Systems CRM is the perfect fit.
Irrespective of the needs of your sales teams, you can find a suitable sales CRM software tool by reading through our list.